FAQ | Answers to the most frequently asked questions
Find the answers to the most frequently asked questions.
COMMONLY ASKED QUESTIONS
Is shipping included or is it extra?
Shipping is included with our services and each shipment is insured for $100. Additional shipping insurance can be purchased for $10 for each $100 of value added.
Do you ship to Alaska and Hawaii?
Yes, we ship to Hawaii and Alaska using USPS. In most cases, there’s no extra charge for shipping. The same goes for other US territories and Armed Service locations. Just email us your address and we can confirm before you order!
Are goods insured while in your possession?
Goods are insured while in transit and our possession by a private insurance policy that is separate from the carriers coverage.
How long does the service take?
Once the garment is received in our shop it normally takes 10-14 business days to complete.
Service times are based from when we receive the item.
Cleaning Service is 10-14 business days.
Alterations and repairs may add additional service time.
Can you clean/restore vintage, historic, or custom garments?
Yes, we can clean and alter these items. Please keep in mind, due to the delicate nature of these types of items, your order may take longer to process. We can estimate a time-frame upon receipt.
Is recoloring included?
Recoloring or refinishing is included in the cleaning service. Cleaning also includes conditioning of the leather garment.
Can I send my jacket in for cleaning and you send me a quote for the repair or alteration?
Yes, you can order the cleaning service. When we receive your leather garment, we can send a quote and you can checkout and pay for the quote directly from the email.
Are there prices on your website?
Yes, visit the ORDER SERVICES page.
Do you offer quotes?
We can provide free estimates for services. Email or text an image of your garment and we will do our best to provide quotes.
All transactions are completed on our website.
All services are done through prepayment. We accept all major credit cards, Paypal, Google Pay, Apple Pay and more.
Can you repair tears?
We can repair tears in leather jackets. We do this by placing a patch on the backside of the leather that is larger than the tear. This reinforces the area. We then glue the torn pieces to the new patch. There is an outline of the tear left. For all tear repairs we touch up the color as possible.
In some instances, we can replace the entire panel on a leather jacket. The most difficult part of this service is finding leather that matches the grain pattern of the jacket. Matching the color can be done with our refinishing technique. This can be an expensive repair and is done by quote only.
Can you change the zipper to larger size(gauge)?
A #5 zipper is the most common, then #7, #8, #10. We can install a heavier gauge zipper and would recommend only moving up one size.