Frequently Asked Questions

Find answers to common questions about our professional leather cleaning, repair, and mail-in shipping process.

How do I know how much my service will cost?

All service transactions are completed through our website. We have simplified our pricing for the most common requests. You can now browse our Repair & Alterations collection to find fixed-rate pricing for zipper replacements, sleeve shortenings, and lining repairs. If you have a unique or complex project, please text us a photo via the chat widget for a custom evaluation. Email address is at bottom of the page.

Can you fix a rip, hole, or torn seam?

Yes. We specialize in Leather & Suede Tear Repair. We use professional sub-patching and precision re-stitching to stabilize the damage and prevent it from spreading. Please note that while we make every effort to make the repair neat, leather is a skin and cannot be "woven" back together; a visible "scar" or stitch line will remain after the repair.

How do I ship my item to you?

During checkout, you will choose your shipping method. We will either email you a pre-paid label for your own box or, if you don't have one, you can select the "Send Me a Box (Shipping Kit)" option. We will then mail you a sturdy box, packing materials, and a return label to make the process effortless.

Is my shipment insured?

Your pre-paid label includes standard carrier insurance. However, please note that this is separate from the carrier's coverage limits. For high-value designer handbags or vintage heirlooms, we recommend contacting us to add additional third-party insurance to your shipment for total peace of mind.

How long does the process take?

Typical service time runs 12–20 business days from the time we receive your item at our facility. This allows our master craftsmen the time needed for meticulous cleaning, drying, and detailed repair work. You will receive a tracking number via email as soon as your item is headed back to you.

Do you clean more than just leather jackets?

Absolutely. We are experts in cleaning and restoring Handbags, UGG boots, and Premium Sneakers. We also service suede garments, sheepskin, and natural fur. Our 4th-generation cleaners use specialized processes for each specific material type.

Where are you located?

Our physical facility and storefront are located in Cold Spring, KY. While we serve the entire United States through our mail-in program, local customers are always welcome to drop off items in person at our Mary Ingles Hwy location.