FAQ | Answers to the most frequently asked questions
Find the answers to the most frequently asked questions.
COMMONLY ASKED QUESTIONS
Is shipping included or is it extra?
Shipping is included with our services and each shipment is insured for $100. Additional shipping insurance can be purchased for $10 for each $100 of value added.
Are goods insured while in your possession?
Goods are insured while in transit and our possession by a private insurance policy that is separate from the carriers coverage.
How long does the service take?
Once the garment is received in our shop it normally takes 10-14 business days to complete.
Service times are based from when we receive the item.
Cleaning Service is 10-14 business days.
Alterations and repairs may add additional service time.
Can you clean/restore vintage, historic, or custom garments?
Yes, we can clean and alter these items. Please keep in mind, due to the delicate nature of these types of items, your order may take longer to process. We can estimate a time-frame upon receipt.
Is recoloring included?
Recoloring or refinishing is included in the cleaning service. Cleaning also includes conditioning of the leather garment.
Can I send my jacket in for cleaning and you send me a quote for the repair or alteration?
Yes, you can order the cleaning service. When we receive your leather garment, we can send a quote and you can checkout and pay for the quote directly from the email.
Are there prices on your website?
Yes, visit the ORDER SERVICES page.
Do you offer quotes?
We can provide free estimates for services. Email or text an image of your garment and we will do our best to provide quotes.
All transactions are completed on our website.
All services are done through prepayment. We accept all major credit cards, Paypal, Google Pay, Apple Pay and more.
Can you repair tears?
We can repair tears in leather jackets. We do this by placing a patch on the backside of the leather that is larger than the tear. This reinforces the area. We then glue the torn pieces to the new patch. There is an outline of the tear left. For all tear repairs we touch up the color as possible.
In some instances, we can replace the entire panel on a leather jacket. The most difficult part of this service is finding leather that matches the grain pattern of the jacket. Matching the color can be done with our refinishing technique. This can be an expensive repair and is done by quote only.
Can you change the zipper to larger size(gauge)?
A #5 zipper is the most common, then #7, #8, #10. We can install a heavier gauge zipper and would recommend only moving up one size.
Our Cleaning Systems
LeatherCareUSA maintains a variety of cleaning systems in order to provide customers with the best cleaning options for their goods. We use GreenEarth™ cleaning, which offers our customers the safest and most environmentally friendly option for dry cleaning.
The Science Behind Our Difference
To understand why GreenEarth™ is a better way to dry clean, you should understand what it's not. GreenEarth™ is not a harsh chemical like perc. Perc is a bit of a clothes bully. It is heavy and aggressive. It cleans by dissolving things it shouldn't, like delicate ornamentation, dye, optical brighteners and special finishes.
GreenEarth™ silicone dry cleaning solvent is different. It is lightweight and gentle, has low surface tension, and is non-reactive. It cleans by sliding through the fibers, attracting soils into suspension and lubricating them away without rubbing, swelling or causing damage. GreenEarth™ can also be purified without energy intrusive processes required by petrochemicals. Optimized filtration technologies enable GreenEarth™ to clean using more than 50% less energy, water and detergent than either conventional dry cleaning and/or high-efficiency home laundry.
Appreciating the Power of Water
LeatherCareUSA offers an advanced wet cleaning system that allows us to wet-clean items that cannot normally be processed in this manner. Our wet cleaning system allows for better stain removal and maintains the feel and look of the item that normally would be dry cleaned. We understand the chemistry of cleaning in water: oils, conditioners, softeners, stiffeners all different types of products used to maintain the look, feel, shape and color of leather garments.
EXPERIENCE IS PROFESSIONALISM
Seeing is believing
We clean thousands of leather garments and accessories. Why does that matter? When you see all different types of leather, designs, applications, etc., you know when you should know better, and you know how the item will turn out after cleaning. Our experience helps us determine the best cleaning method for each item. When we don't feel machine cleaning with our dry cleaning or wet cleaning system is safe, then we will opt for hand cleaning the item. Hand cleaning leather is much more than a wipe down; it's a thorough understanding of what you are doing to a customer's item and how to get the best results.
LeatherCareUSA accepts all types of items for cleaning including fabric items, such as, suits, shirts, skirts, dresses, outerwear, households and more.